You can use your NDIS funding or Transport Accident Commission (TAC) funding. You are also able to pay for Hearth’s services privately if you are not eligible for the NDIS or wish to purchase additional support services.
As a registered NDIS provider we are fully accredited to provide your support needs as outlined in your NDIS Plan.
For both NDIS and TAC funding, we do not provide respite or interim support, but long-term sustainable supports.
At Hearth, we are with you in person right from the start. Our commitment begins when we first meet families, guardians, informal carers, loved ones with the disability and Support Workers. We personally discuss needs and priorities, and help you find the right match and combination of supports.
Even after support has commenced, we work to ensure training continues so that the support we provide reaches standards which match your goals.
We will then continue to review, refine and forward plan so that the optimum level of support provided is sustained, ensuring reliability and certainty into the future
Hearth recognises the importance of heritage, culture, language family and community to Australia’s indigenous peoples and their lives.
Our disability care support for Aboriginal and Torres Strait Islanders of Australia will reflect our aims to always grow towards a culturally informed approach, including respect for cultural protocols.
Hearth will base its approach to working with our Aboriginal and Torres Strait Islander peoples on the following principles including:
Supporting Aboriginal and Torres Strait Islander clients right to culture when accessing Hearth services
Providing a culturally safe environment and experience for Aboriginal and Torres Strait Islander clients.
Based on these principles, Hearth expects that its workers, independent contractors, volunteers and other stakeholders will:
Show respect for Aboriginal culture, heritage and language
Show understanding for the way its Aboriginal clients, their family and their community, live and work
Recognise that the starting point for many Aboriginal people with a disability is that they do not self-identify as people with a disability
Support its Aboriginal clients right to choose and control the planning, delivery and evaluation of Hearth services
Ensure its Aboriginal clients are receiving the most appropriate service, which may include partnering with local Aboriginal community controlled organisations, so that we are working to self-empower the community around them
Consult with its Aboriginal clients to identify ways to constantly improve Hearth services.
Hearth management has a responsibility to ensure that its workers have access to the detailed policies underpinning our principles as outlined here.
Hearth is constantly growing and evolving. We welcome your feedback and suggestions to improve our services.
For feedback and related enquires please email us at firstname.lastname@example.org and we will be in touch soon.
If you have a complaint, please contact your Relationship Manager or email us at email@example.com. You can also speak with our Head Office directly on 1800 894 013. Alternatively, you can lodge your complaint with the NDIS Commission at www.ndiscommission.gov.au or on 1800 035 544.