A different approach

At Hearth, we provide the highest standard of disability support. Whether you are an NDIS participant or a recipient for TAC and have a requirement for individualised support and/or community access, we offer professionalism, compassion and ensure needs of the individual are at the heart of everything we do.

You'll meet in person with one of our Relationship Managers to discuss your support needs, and goals within your specific support plan.

Your Relationship Manager will work with you to find and match your needs with the right Support Workers. Your team of Support Workers will then receive training tailored to your requirements, ensuring you receive the highest quality of support tailored to your needs.

Support Workers will attend to the support while our Relationship Managers relieve you of onerous and time consuming tasks, like rostering and invoicing.

Not every three months, but regularly your Relationship Manager will be available for a face to face meeting as required to review the support Hearth is providing. It's a great chance to chat face-to-face about how we can improve the support we provide and support your goals.

Central to our model of providing outstanding service are our Relationship Managers - highly trained and compassionate specialists who are focused on assessing your needs, helping create a personalised support network for you, and working with you to match a Support Worker who can enhance your life. From diverse backgrounds, some were support workers themselves and all with a passion to make a difference

All our people are appointed for their unwavering commitment to providing help, care, and support with genuine dignity.

Making a difference

Comprehensive and ongoing training ensures our support workers are well equipped to provide a high standard of service. We invest constantly in the development of our support workers, with formal training programs structured around actual care needs and goals.

Our support services include both in home support and community access

  • meal preparation and mealtime assistance;
  • help with aspects of individualised support in home.
  • mobility assistance at home and away; and
  • assistance with use of aids and equipment.

Our promise to deliver you the very best in support is unwavering - and uncompromising. We know that providing the ideal level and style of support may take time, as every individual has unique needs. But we won't step back until the until the support we deliver best enables your goals.

Frequently asked questions

  • Our support services include, but are not limited to:

    • Meal preparation and mealtime assistance.
    • Help with showering, toileting, oral hygiene, dressing and grooming.
    • Mobility assistance.
    • Help with the use of aids and equipment.

    Our Relationship Managers will assist you in choosing the right Support Workers, rostering, payments and regularly reviewing your needs and goals.

    Please visit our Relationship Managers and Hearth Support Worker Team pages for more information regarding our services.

  • You can use your NDIS funding or existing state-based disability support package. You are also able to pay for Hearth’s services privately, if you are not eligible for the NDIS or wish to purchase additional personal care services.

  • As a registered NDIS provider we are fully accredited to provide your personal care needs as outlined in your NDIS Plan.

  • If you’ve been involved in a transport accident we are here to help. As a registered TAC provider we are fully accredited to provide your personal care needs that matches your accepted TAC claim to help you get back on track after a transport Accident.

  • Hearth is the legal employer of its Support Workers.

    We employ our Support Workers after carrying out mandatory checks as well as ensuring all our Support Workers have first-aid training.

    We work with families, guardians and informal carers to ensure we match you with Support Workers that are suitable to your needs.

    Or, of course, we encourage you to bring your existing support person to Hearth.

    In this instance Hearth would become their employer, and help with all the on-boarding for your support person so that they can continue supporting you with minimal disruption.

  • At Hearth, we are with you in person right from the start. Our commitment begins when we first meet families, guardians, informal carers, loved ones with the disability and Support Workers. We personally discuss needs and priorities, and help you find the right match and combination of supports.

    Even after caring has commenced, we work to ensure training continues so that the support we provide reaches standards which match your goals.

    We will then continue to review, refine and forward plan so that the optimum level of care provided is sustained, ensuring reliability and certainty into the future.

  • Our philosophy is, wherever possible, to help you with flexible options which work. Please always feel free to call our Relationship Managers to discuss your individual needs.

  • As a Hearth Support Worker, you will be paid above the industry standard wage, with pay that recognises your level of experience.

  • No. We believe in investing in our Support Workers, which is why Hearth pays for all of your upfront costs, including a Working with Children and Police Check, as well as covering the cost of first-aid training.

  • Hearth recognises the importance of heritage, culture, language family and community to Australia’s indigenous peoples and their lives.

    Our disability care support for Aboriginal and Torres Strait Islanders of Australia will reflect our aims to always grow towards a culturally informed approach, including respect for cultural protocols.

    Hearth will base its approach to working with our Aboriginal and Torres Strait Islander peoples on the following principles including:

    • Supporting Aboriginal and Torres Strait Islander clients right to culture when accessing Hearth services
    • Providing a culturally safe environment and experience for Aboriginal and Torres Strait Islander clients.

    Based on these principles, Hearth expects that its workers, independent contractors, volunteers and other stakeholders will:

    • Show respect for Aboriginal culture, heritage and language
    • Show understanding for the way its Aboriginal clients, their family and their community, live and work
    • Recognise that the starting point for many Aboriginal people with a disability is that they do not self-identify as people with a disability
    • Support its Aboriginal clients right to choose and control the planning, delivery and evaluation of Hearth services
    • Ensure its Aboriginal clients are receiving the most appropriate service, which may include partnering with local Aboriginal community controlled organisations, so that we are working to self-empower the community around them
    • Consult with its Aboriginal clients to identify ways to constantly improve Hearth services.

    Hearth management has a responsibility to ensure that its workers have access to the detailed policies underpinning our principles as outlined here.

  • Hearth is constantly growing and evolving. We welcome your feedback and suggestions to improve our services.

    For feedback and related enquires please email us at feedback@hearthaustralia.com.au and we will be in touch soon.

    If you have a complaint, please contact your Relationship Manager or email us at feedback@hearthaustralia.com.au. You can also speak with our Head Office directly on 1800 894 013.

    Alternatively, you can lodge your complaint with the NDIS Commission at www.ndiscommission.gov.au or on 1800 035 544.