At Hearth Personal Care Services, we provide the highest standard of personal care. Whether you are an NDIS participant or a recipient for TAC and have a requirement for personal care and/or community access, we offer professionalism, compassion and ensure needs of the individual are at the heart of everything we do.
Our personal care services include, but are not limited to:
Our Relationship Managers will assist you in choosing the right Support Workers, rostering, payments and regularly reviewing your needs and goals.
Please visit our Relationship Managers and Hearth Care Team pages for more information regarding our services.
You can use your NDIS funding or existing state-based disability support package. You are also able to pay for Hearth’s services privately, if you are not eligible for the NDIS or wish to purchase additional personal care services.
As a registered NDIS provider we are fully accredited to provide your personal care needs as outlined in your NDIS Plan.
If you’ve been involved in a transport accident we are here to help. As a registered TAC provider we are fully accredited to provide your personal care needs that matches your accepted TAC claim to help you get back on track after a transport Accident.
Hearth is the legal employer of its Support Workers.
We employ our Support Workers after carrying out mandatory checks as well as ensuring all our Support Workers have first-aid training.
We work with families, guardians and informal carers to ensure we match you with Support Workers that are suitable to your needs.
Or, of course, we encourage you to bring your existing support person to Hearth.
In this instance Hearth would become their employer, and help with all the on-boarding for your support person so that they can continue supporting you with minimal disruption.
At Hearth, we are with you in person right from the start. Our commitment begins when we first meet families, guardians, informal carers, loved ones with the disability and Support Workers. We personally discuss needs and priorities, and help you find the right match and combination of supports.
Even after caring has commenced, we work to ensure training continues so that the support we provide reaches standards which match your goals.
We will then continue to review, refine and forward plan so that the optimum level of care provided is sustained, ensuring reliability and certainty into the future.
Our philosophy is, wherever possible, to help you with flexible options which work. Please always feel free to call our Relationship Managers to discuss your individual needs.
As a Hearth Support Worker, you will be paid above the industry standard wage, with pay that recognises your level of experience.
No. We believe in investing in our Support Workers, which is why Hearth pays for all of your upfront costs, including a Working with Children and Police Check, as well as covering the cost of first-aid training.
Hearth recognises the importance of heritage, culture, language family and community to Australia’s indigenous peoples and their lives.
Our disability care support for Aboriginal and Torres Strait Islanders of Australia will reflect our aims to always grow towards a culturally informed approach, including respect for cultural protocols.
Hearth will base its approach to working with our Aboriginal and Torres Strait Islander peoples on the following principles including:
Based on these principles, Hearth expects that its workers, independent contractors, volunteers and other stakeholders will:
Hearth management has a responsibility to ensure that its workers have access to the detailed policies underpinning our principles as outlined here.