The Hearth Participant & Support Worker Matching Approach
The Hearth Relationship Manager leads Participant & Support Worker matching
Step 1
- Establishes a relationship with the Client/Participant to understand the Participants goals, interests, and support needs
- Before matching takes into consideration Hearth Participants
- Vary enormously by personality, goals, interests, age, and disability.
- Every Participant and family situation is unique
Step 2
- Looks through the Hearth talent pool to find a suitable potential Disability Support Worker who matches the Participants interests and is available when required
- Collaborates with the Client/Participant to build a long-term sustainable support team, nurturing a partnership with the right Support Worker/s who really know the Participants goals, interests, and passions
- Ensures the foundations of support are the right human connection.
- Organises and conducts the initial Support Worker introduction to the Client/Participant’s in the Client/Participants home
- Consults with the Client/Participant/Support Worker to ensure all parties are comfortable with the proposed match
Step 3
- Once the relationship and match is established, then coordinates the training to equip the Support Worker/s with the necessary training to correctly support the Participant
- If the Client has more challenging or complex support needs the Hearth Relationship Manager can also organize “shadow shifts.” Shadow shifts are organised to assist new Disability Support Workers to learn what is required to support the Client from a Disability Support Worker who has previously or currently supports the Client.
- Develops a support team of experienced Support Workers over time initially up-front qualifications and or experience are welcome but not essential the right human connection is essential
